Support

Write to support@submitator.com about the API, your account or a listing.

What to sendCopy Anchor Link

A request id lets us find the exact call in our logs. Send as many of these as you have:

• The request_id from the error body, or the X-Request-Id header of the response.
• The time of the call in UTC, and the method and path, such as POST /v1/projects/prj_4QzX1m9Lr2Vb7Nc8Tk3HwP/launch.
• The ids involved: prj_, lst_ or dir_.
• The key's id from GET /ping, such as key_3Rw8Kx2Lq9Vt5Nb1Zm7HcW.

For a webhook that did not arrive, send the endpoint's we_ id and the delivery's wd_ id from its deliveries as well.

Never send the key itself. If a key was shared by mistake, roll it in the console with "now" before you write.

Before you writeCopy Anchor Link

• Error codes say what each code means and how to fix it.
• How it works explains every listing status and how long listings take.
• Rate limits cover 429 answers and Retry-After.